Benefits

 

WHAT IS QUALITY Quality is not a property, it is often used to signify:- Excellence of a product Service Person and action Service Communication Fit For Purpose “Quality is simply about meeting the customer requirement current and future expectations" WHAT IS ISO-BS.EN.ISO 9001:2000? ISO is a standard A standard is a technical or management specification or other documents. It is a precise and authoritative statement of the criteria necessary to ensure that a product or procedure is fit for the purpose for which it is intended. Standards are drawn up with the co-operation and consensus, or general approval of interested parties. One of the Principle aims of British Standards is:- “To promote the benefits and techniques of standardisation at company, national and international level”.   THE BACKGROUND AS TO WHY QUALITY IS IMPORTANT MANAGEMENT RESPONSIBILITY A valuable tool in the achievement of business success is forward planning. This should be customer focused and include financial and performance targets, the provision of adequate resource and trained people. BUSINESS REVIEWS Performance measurement, however simple, is essential in verifying the achievement of the business plan CUSTOMER CARE Making sure that your service meets your customer’s requirements before it is delivered; this will save you time and money and build your reputation STAFF - TEAMS Valuing both employees/teams and the business is good for moral. Employers have a social and legal obligation to treat employees fairly SUPPLIERS Recognising the importance of your suppliers is good for your business. The quality of bought out products and services can have a significant impact on the products and services provided to your customers. WORKING ENVIRONMENT AND PROCESSES Business objectives are more likely to be achieved if a suitable environment, equipment and training is provided. Maintaining training and other process records is valuable for your employees and protects your business from risk. DOCUMENTATION Having current regulations and requirements available helps to ensure they are met. It also provides protection in the case of a dispute. PREVENTING AND CORRECTING SERVICE PROBLEMS Annual plans will consider the effect of any changes in business conditions, objectives or targets relating to customer satisfaction, the quality of processes, products and services. RECORDS PROVIDE THE BASIS OF ASSESSING BUSINESS SUCCESS In addition to the annual plan, senior management will assess what records need to be kept to minimise exposure to risk, for example contract documents, personnel records.